FAQs

Where can Costco Cash cards be used?
The Costco cash card can be redeemed at any US, Canada or Puerto Rico Costco warehouse, Costco gas station and online at www.costco.com
Do Costco Cash cards ever expire?
No.
How many denominations are available?
You can order in any denomination up to $9,000
Can I include a personal message with the gift card?
With the Business to Consumer program you can choose a pre-approved message or create your own custom message to be placed on the carrier.
Will you ship to multiple addresses?
Yes. The Business to Consumer program specializes in mailing cash card to multiple address.
When will I receive my cash cards?
Due to the multiple shipping and payment option, time frames vary. However, you will receive a ship confirmation email to notify you when your order has been sent.
What payment methods can I use?
American Express, Visa, MasterCard, Costco Private label credit card, Wire Transfer, Check and General Ledger # (Internal use only)
What are the shipping options?
Standard USPS, UPS Ground, UPS second day air and UPS next day air
Can I return or exchange cash cards?
No
What if my cash cards are lost or stolen?
Please contact our Card Services Department at 888-668-9668 or email at cashcardorders@costco.com
Do you offer volume discounts?
No
How do I order?
You must be approved through Costco's cash card registration approval process.
How do I activate my card(s) once I receive them?
Cash card activation instruction will be included in each order.
What if I still have questions?
Please contact our Card Services Department at 888-668-9668 or email at cashcardorders@costco.com
What is the minimum quantity of cards that I can order?
We can meet most business needs on quantity and dollar amount
What is the maximum quantity of cards that I can order?
We can meet most business needs on quantity and dollar amount
Can I use these cards in another country?
The Costco cash card can be redeemed at any US, Canada or Puerto Rico Costco warehouse, Costco gas station and online at www.costco.com
Can recipients of Costco Cash cards redeem them for cash?
Costco cash cards cannot be redeemed by cash unless required by state law
What are the terms & conditions?
This gift card was issued by CWC gift Card Co., A Virginia Corporation. Use of this card constitutes acceptance of the following terms: Your Costco Wholesale gift card may be used only for making purchases of merchandise or gasoline at any receipt for this gift card. The only way a lost card can be replaced is by presenting the original receipt to the membership counter. Neither CWC-Gift Card Co. nor any of its affiliates are responsible for use of this gift card without your permission. Gift card balances cannot be applied as payments to any account or redeemed for cash, unless required by law.
Do Costco Cash cards have any fees?
No.
How do I check the balance of a gift card?
Call the toll free number listed on the back of your card 800-255-8850 or log onto www.costco.com and go to "My Account"
How do I load more value to a gift card?
Go to your local warehouse to add value to your existing account
Can I consolidate Costco Cash cards into one card?
Yes, please visit the Membership counter at your local warehouse.
Who do I contact if I have a problem with my order?
Please contact our Card Services Department at 888-668-9668 or email at cashcardorders@costco.com
Is there an invoice or reference number for my order?
Please refer to your order and ship to confirmation emails
Where can I ship my order?
Business to Consumer orders can be shipped anywhere in the US, Puerto Rico or Canada. Business to Business orders can be shipped anywhere in the US.
Can I track my order?
Yes. You can check the status by going to www.ups.com and enter the tracking number that is listed in your confirmation email.
What is a PIN, and how is it used?
The four digit pin listed on the back of your card will be required when making a purchase on www.costco.com. The four digit IVR activation PIN (either the last four digits of your phone or membership number) is needed when you call the IVR to activate your cash cards
Is there a fee for ordering cards?
Please see specific program details for shipping and handling costs.